Refund policy

We want you to be completely satisfied with your vintage garment. According to EU consumer protection legislation (Directive 2011/83/EU and Directive 2023/2673), you always have a 14-day right of withdrawal, counted from the day you received the last item in your order. The right of withdrawal applies to all items in our webshop, including sale items and items purchased with gift cards.

Cancellation If your order has not yet been shipped, you can cancel it directly via your customer account at https://account.designerclubstudio.com. Log in, find your order and select "Cancel". You don't need a password – enter your email address and we'll send you a one-time code.

How to make a return The fastest way to register a return is through your customer account: https://account.designerclubstudio.com. You can also contact us by email at designerclubstudio@gmail.com within 14 days of receiving the last item in your order.

Pack the item securely: To receive a full refund, the item must be returned in the same condition as when you received it (unworn, unwashed and with any tags still attached).

Send the package to our return address: Kommendantvägen 3, 302 35 Halmstad, Sweden. Always use a trackable shipping method. The customer is responsible for the package until it has safely reached us.

Return shipping The customer is responsible for and covers the cost of return shipping when exercising the right of withdrawal.

Refund For returns within the right of withdrawal, we refund the price of the item as well as the original standard shipping cost. Any optional shipping costs (e.g. express shipping) are not refunded. Once we have received and approved your return, we will send a confirmation by email. The refund will be made via your original payment method (Klarna or card) within 10 business days. It may take a few additional days for your bank to process the amount.

Damages and complaints Inspect your order when it arrives. If you have received a defective, damaged or incorrect item, contact us immediately at designerclubstudio@gmail.com. For an approved complaint under the Consumer Purchase Act, we will cover the shipping cost and offer a full refund or exchange.